Talk to a human
A wrong price, a dead link, a catalogue you want indexed, or a question about what we hold on you — it all lands in the same inbox, and a person reads it. Pick the topic that fits and it reaches the right desk faster.
Typical reply within two working days.
First: we are not the shop
Zainera indexes retailers. We never take payment and never handle stock, so we have no access to your order.
Deliveries, returns, refunds and anything about a payment are handled by the retailer you bought from — their contact details are on your order confirmation email.
Everything else on this page, we can help with.
No ticket numbers, no bots
You send it
The topic you pick routes the message to the desk that can actually answer it.
A person reads it
Every message is read by someone here. Nothing is auto-closed and nothing is auto-replied.
You get an answer
Usually inside two working days. If a listing needs fixing, we tell you when it has been.
Tell us what is going on
Fields marked * are required. If it is about a listing, the link saves us both a round trip.
Or write to us directly
General enquiries hello@zainera.com Feedback, questions, anything that does not fit below. A problem with a listing catalog@zainera.com A price that looks wrong, a dead link, a product filed in the wrong place. Please include the link. Retailers and brands partners@zainera.com To have your catalogue indexed, or to correct how your products appear. Press press@zainera.com Include your deadline and we will work to it. Privacy and your data privacy@zainera.com To ask what we hold about you, to correct it, or to have it deleted.We store what you send so we can answer it, and nothing else happens with it — no list, no marketing, no passing it on. Ask us to delete it at any point and we will.
Answered here already?
These five come up most. If yours is not one of them, the form above is the right place — or try the Help Center.
With the retailer you bought from, not with us. Zainera never processes an order — we send you to the shop and the transaction happens there.
Your confirmation email will have their support details on it.
Curious how any of this works?
What we index, how prices are re-checked, and why our ranking is not for sale.